Trust & continuity
Clear answers to the questions your group should ask.
PostCallMD is a small, owner-led company. This page explains who does the work, how we protect active customers, where data lives, and what happens if you leave.
- Company
- Nice Schedule, LLC
- Data hosting
- AWS in the United States
- Standard exit
- 30 days' written notice
Who will work with our group?
Nice Schedule, LLC, a United States company, operates PostCallMD. We are a small team.
Moultrie Ball founded PostCallMD and leads every new group. He meets with your doctors, learns your scheduling rules, builds your solver, and generates your first schedule.
We take on no more than two new groups each month. This limit gives Moultrie time to learn each group and stay close to the solver and support.
Where did PostCallMD start?
PostCallMD started with Trident Anesthesia, a group of twenty-five physicians covering two hospitals and six surgery centers. Their schedule had outgrown the spreadsheet. Their scheduler was retiring, and the group needed a new process.
The first version was a CP-SAT solver built around their real rules. These rules included post-call cardiac coverage, weekend pairings, and site certifications.
The group then asked for day-off requests, a vacation draft, and a schedule doctors could change from the OR. Trident has built its monthly call schedule with PostCallMD since November 2025. You can read the full case study.
How can our group keep scheduling if PostCallMD cannot serve us?
We put three commitments in our terms of service:
- Your data belongs to your group. Your administrator can request an export of active account data at any time, not only when you leave.
- The solver behind PostCallMD, ai-call-scheduler, is open source under the MIT license. It stays public if PostCallMD closes.
- If PostCallMD permanently closes or stops the service without a successor, active customers can request the production scheduling code for their group. They get a perpetual, royalty-free license for internal use.
No active customer is left unable to produce a schedule if PostCallMD winds down.
Where does our data live?
The application and database run on AWS in the United States. We use EC2 for compute, PostgreSQL on EBS for storage, SES for email, and Parameter Store for secrets. Rolling EBS snapshots back up the data. Cloudflare Pages serves the marketing site.
HTTPS protects data in transit. The application uses hashed passwords, role-based access controls, rate limits, and operational logging. The privacy policy lists every service provider we use.
What about PHI?
A call schedule contains no patient information. It is doctor names, dates, sites, and assignments. PostCallMD is designed to run without any protected health information at all.
Patient details can enter the system if a doctor writes clinical information in a scheduling email. We tell groups not to put PHI in these emails. Your administrator reviews each parsed request before it changes the schedule.
If your group needs a Business Associate Agreement for email parsing, we will sign one. Email parsing can use OpenAI or Anthropic. The privacy policy lists the two service providers.
What certifications do you have?
We do not have SOC 2 or HITRUST certification. Our standard terms do not include a formal uptime SLA. We will start certification work when customer needs warrant the cost.
Today, we will complete your security questionnaire and explain the infrastructure to your IT team. If your group needs an SLA, we can negotiate one in a signed agreement. We will tell you what is missing before you sign.
Can we talk to a real customer?
Yes. The reference is Trident Anesthesia, the group PostCallMD was built for. Start with the case study. It answers many questions that groups ask on a reference call.
Trident's physicians practice full time and spend most days in the OR. We save the introduction for groups that have seen the product and received a quote. If a customer call will help your group make a decision, we will set it up.
What does leaving look like?
Either party can end the service with thirty days' written notice. Your administrator can request a data export before the service ends. Our standard terms have no multi-year lock-in or exit fee.
Your group also approves the first live schedule before you pay. If the first schedule is not right, you have spent time, not money.
If your group finds a question this page does not answer, email it to us. If it is a fair question, we will answer it and add it here.
The terms and privacy policy are the governing documents. This page summarizes them. It does not replace them.